1. The 14-day refund promise
This policy applies to MicQ software licenses purchased through MicQ’s official Lemon Squeezy checkout. A request is on time when it reaches info@sambruneau.com within 14 calendar days after the purchase time shown on the receipt.
For an on-time, genuine request, we will approve a full refund of the amount paid for that MicQ order. Activation, download, or ordinary evaluation of MicQ does not make the order ineligible. No reason is required, although optional feedback is welcome.
2. How to request a refund
Email info@sambruneau.com from the address used at checkout. Include either the Lemon Squeezy order number or a copy of the receipt so we can identify the transaction.
Do not send your full license key, payment-card number, Planning Center credentials, Google credentials, or church roster. If you cannot write from the checkout address, explain that in the message; we may ask for limited additional order information to verify that the request is authorized.
3. How refunds are processed
Lemon Squeezy is MicQ’s merchant of record and processes approved refunds to the original payment method. Its systems and your bank or payment provider determine when the credit appears. Sam Bruneau Productions cannot redirect a refund to a different card, account, or person.
Taxes refunded with the order, currency conversion, bank fees, and posting times are handled by Lemon Squeezy and the relevant payment providers. Lemon Squeezy may also issue a refund where required by its Buyer Terms or applicable law.
4. What happens to the license
A refunded MicQ license is disabled. After requesting a refund, stop using MicQ and remove it from your Macs. Any local plans, assigned media, settings, caches, or exported files remain on your devices until you delete them; see the Privacy Policy’s deletion instructions.
5. After the 14-day window
The no-questions refund promise ends after 14 days. If MicQ was not delivered, cannot be activated because of a MicQ fault, or has a serious technical problem, contact support. We will try to fix the issue and will provide any repair, replacement, refund, or other remedy required by applicable law.
Nothing here prevents us from approving an exceptional later refund. An exception for one customer does not change the published 14-day window for other purchases.
6. Fraud, abuse, and chargebacks
The no-questions promise covers genuine customer requests. It does not require approval of duplicate recovery, fraudulent orders, fabricated receipts, repeated purchase-and-refund abuse, or a request made by someone who is not authorized for the order. Lemon Squeezy may separately investigate or refuse fraud and refund abuse under its terms.
If you recognize the purchase and want a refund, contact us before opening a payment dispute so the ordinary refund can be processed without delay. This does not limit any right you have to contact your payment provider or report an unauthorized transaction.
7. Legal rights and contact
This policy adds to, and does not replace or limit, refund, cancellation, warranty, or consumer rights that cannot lawfully be waived where you live. If local law gives you a longer period or another mandatory remedy, that law controls.